Refund and Returns Policy

APC Labs is governed by the General Pharmaceutical Council guidance and so does not offer refunds on dispensed medication. Once medication is dispensed, it cannot be reused and must be disposed of appropriately.

If a patient finds the medication objectionable, they should first discuss this with their prescribing clinician. In cases where Specialist Pharmacy dispenses medication incorrectly, i.e., not as prescribed by the prescriber, a full refund will be issued if notified of the error within three weeks of dispensing.

APC Labs provides prescribing clinicians with detailed information on product ingredients, highlighting potential allergens. Upon the doctor’s request, APC Labs may adjust ingredients to accommodate specific allergies prior to compounding.